Office policies for Healing Tree Massage and Bodywork.

 

 

I understand that unanticipated events happen occasionally in everyone's life.  It is my desire to be effective and fair to all of my clients and out of consideration for my time and because I can only see one client at a time with a limited number of massage appointments each day, I ask that you help me make the most of the time you have scheduled for your session by honoring the following policies:

Cancellations

24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to benefit from my services. If you are unable to give me 24 hours advance notice, or if you do not show up for an appointment, you will be charged the full amount of what would have been your treatment fee. At my discretion this charge will be either automatically deducted from the outstanding balance of an existing "punch card" or gift certificate; otherwise, it must be paid in full prior to your next treatment. Please note, that as an alternative, you may arrange to send someone in your place.

In the event of bad weather, you will be contacted on the morning of your appointment to discuss how we will proceed.  This is a joint discretion as to not put myself or my clients in danger driving.

Arriving late

Session times listed are for the actual length of the massage/bodywork session with additional time allotted for changing clothes and updating health information.  If you are not present for your scheduled session during the first 15 minutes, there may not be enough time to complete the scheduled session. Depending upon how late you arrive, I will determine if there is enough time remaining to start a treatment...and regardless of the length of the treatment actually given, you will be responsible for payment of the "full" session scheduled.

It is best if all clients appear 10 minutes before their scheduled appointment time.  I find this allows you to decompress, use the restroom or just breathe before your appointment begins.  Out of respect and consideration to me and other clients, please plan accordingly and be on time.

I LOOK FORWARD TO WORKING WITH YOU.